Return an Item to a Store

Can I help you?

I’d like to return this.

Do you have a receipt?

Yes, here you go.

What’s the matter with it?

It doesn’t fit.

Do you want a refund or an exchange?

I want to exchange it for a bigger size.

Okay, fill this out and sign here.

Okay.

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What’s the problem with it?

What’s wrong with it?

What’s the reason for returning it?

It doesn’t work.

I don’t like it.

I can’t use it.

It’s broken.