Can I help you?
I’d like to return this.
Do you have a receipt?
Yes, here you go.
What’s the matter with it?
It doesn’t fit.
Do you want a refund or an exchange?
I want to exchange it for a bigger size.
Okay, fill this out and sign here.
Okay.
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What’s the problem with it?
What’s wrong with it?
What’s the reason for returning it?
It doesn’t work.
I don’t like it.
I can’t use it.
It’s broken.